Click on one of the topics here to jump to that section of the page:
What’s included in the price?
What about Insurance?
Can I order additional items like a baby seat or roof rack?
Should I take my own baby seat?
What flight details do you need?
Are there any ‘out of hours’ charges?
What happens about petrol?
Are there any age restrictions?
What do I do about my driving licence?
Do car models vary?
What happens about return times and extra day charges?
Can I take the car outside the country of hire?
Do you require a deposit?
Can I change my details after booking?
What about cancellation?
Do I need a credit card? What payment options do I have?
Might there be any rates and condition changes?
Prices are inclusive of:
- Unlimited mileage
- Comprehensive insurance
- Third party liability
- Theft waiver
- Airport fees and surcharges
- Most local taxes
Excluded: Petrol, Garaging, parking, traffic fines, towing charges and impounding fees.
Please note: Comprehensive insurance does not cover tyres, punctures, windscreen damage, wing mirrors, undercarriage, roof damage (if roof rack is fitted), coded keys or personal insurance.
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Because we believe so strongly in customer service, we have devoted an entire insurance page to discuss with you the often complicated topic of insurance and car hire. It is our most commonly asked question, and so we wanted to de-mystify what insurance coverage is and is not. Click here to read more.
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Items such as roof racks and baby seats are available upon request and must be confirmed in advance of your arrival although these items cannot be guaranteed at any time.
Our local suppliers will make a charge for baby seats and roof racks. Although this is usually a nominal amount it can vary. If you need either of these items and want to know in advance of your hire if there will be a charge, please look next to the car you are considering, and click on the more info button next to it. All details of any extra charges will be listed in easy to read format.
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Our answer is always yes. If at all possible, we highly recommend that you take your own baby seats or booster seats. This is because if you rent a car seat from a local car supplier, when you arrive you will find that your car seat is placed in the back seat of your vehicle upon arrival. It is not fitted into the car, and insurance prohibits suppliers from fitting the seat for you. You are required to fit the seat yourself. If you are not familiar with that particular type of seat, and do not know how to properly fit the seat, you may compromise the safety of your child. Our suppliers tell us that if you are confused about how to fit the seat, you may come back into the office, and ask an employee to come back out and show you how to fit the seat, but after they show you, they will unhook it, and you will still be expected to fit it yourself.
However, we understand that bringing your own child seat can be difficult. Many airlines will charge fees to transport your seat to your destination. So, if you are going to use a rental seat upon arrival, just be sure to allow some extra time to properly install the seat.
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It is essential that Value Car Rentals be provided with the correct flight numbers and airline and arrival and departure times before commencement of travel. No responsibility can be accepted nor compensation allowed due to lack of flight information.
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If your flight arrives at the airport either very early or very late, some local suppliers may charge a small fee to keep their offices open for your arrival. Each supplier varies on this policy, and so to find out if this would apply to your arrival, please look next to the car you are considering, and click on the more info button. All details of any extra charges will be listed in easy to read format.
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Policies vary by supplier. Many of our suppliers supply the hire car with a full tank of petrol and then you return the car empty. You are expected to pay for the tank of petrol locally when you collect the car, and there are no refunds for the unused petrol. Other suppliers have a deposit system. A deposit is payable at the beginning of the hire for the fuel and is then refunded when the car is returned full. If it is not returned full, our local supplier will charge for fuel used at the prevailing rate, and there may be a small surcharge for the re-fuelling service. Please check the fuel policy for each supplier by clicking on the more info button next to the car you are considering. Back to top
Worldwide the standard minimum age to hire a car is 25 and the maximum age allowed is 75. However, most locations require a minimum age of 21 and have no maximum age limit. Young drivers will be considered in certain locations, but a surcharge may need to be paid. Please check the age restriction policy for each supplier by clicking on the more info button next to the car you are considering. .
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Drivers must produce a full valid driving licence held for at least 12 months. If you have a photo card licence, both parts must be presented at the time of hire. The rental car companies reserve the right to refuse rental to anyone who does not meet eligibility requirements, or anyone deemed unfit to drive the vehicle due to excessive endorsements. In this event, Value Car Rentals has no further liability to the hirer.
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Do car models vary?
All the cars listed are examples of car types and are grouped by size and similarity. No specific model can ever be guaranteed and all our suppliers reserve the right to supply an alternative vehicle of the same size or higher group.
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All car hire is calculated on a 24-hour clock. The worldwide standard is a 59-minute grace period for return of the vehicle before an extra day charge will apply. Should you need to extend your rental during your hire, call Value Car Rentals and our staff will make those arrangements. However, if you extend the rental directly with our suppliers, you will be charged locally at the daily rate, which may be higher than our negotiated rates.
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This varies by supplier and destination. You will find all our cross border policies for each of our vehicles by clicking on the more info button next to the car that you are considering. Alternatively, you can ring our reservations staff at 0800 040 7557 or send an enquiry via email to enquiries@valuecarrentals.com
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If you are booking on the internet, Value Car Rentals does require full payment at the time of booking. If you are booking with us by ringing our call centre, other payment arragements may be available.
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Yes, you can now amend your own bookings. You can easily access your booking by going to our homepage, and finding the box called view or amend your booking, and entering your email address. You can then follow the easy instructions to amend your booking. We do charge a £15.00 amendment fee for this service. However, we do not charge any fee for name changes.
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If you need to cancel a booking, we charge a £30.00 cancellation fee. You can easily access your booking by going to our homepage, and finding the box called view or amend your booking, and entering your email address. You can then follow the easy instructions to cancel your booking. If you do not show up for a car hire that has been confirmed for you, our suppliers can levy a 100% cancellation penalty, and therefore, no guarantee of a refund can be made. We will do all we can to work with our suppliers to get your money back, but please bear in mind that a car has been reserved for you, and the supplier may not be able to re-book someone else into your vehicle. Once a hire has begun, there are no refunds for unused days.
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You can pay Value Car Retals for your booking on most major credit cards and debit cards. Value Cars does not charge any additional fees for credit or debit card transactions. However, be sure to check the terms and conditions of each supplier about their specific credit card policies. Although you can pay us with a debit card, local suppliers require you to have a credit card or they will not rent a car to you. If you are not sure about this, click on the more info on the car results page of this website. Our site will list the credit card policies there.
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Rates and conditions are subject to change at no notice:-
The terms and conditions of hiring vehicles are covered by local laws and the rental contract signed locally on collection of the car is legally binding on the hirer. All reservations are made by Value Car (Global) Limited and all coupons and vouchers are issued by the company in their capacity as agents/intermediaries for the principals supplying the relevant services, upon the express condition that Value Cars (Global) Limited is not responsible to the hirer for loss, damage, delay, injury, cancellation, alterations, irregularity or additional expenses suffered by the hirer whatsoever.
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